c7c Frequently Asked Questions

Creating a c7c account takes under two minutes. Visit c7c.onl, tap the registration option, and fill in your mobile number, a username, and a strong password. You will receive a one-time verification code via SMS to confirm your number. Once verified, your account is active and you can make your first deposit using bKash, Nagad, or Rocket.

You must be at least 21 years old to register and play on c7c. This is a strict platform policy. During identity verification, c7c checks your date of birth against your submitted ID document. Any account found to belong to a person under 21 will be immediately suspended and all funds frozen pending review.

c7c requires a government-issued photo ID for KYC verification — a National Identity Card (NID), passport, or driver's licence are all accepted. Upload a clear photo or scan of both the front and back of your document through the verification section of your account dashboard. Most KYC submissions are reviewed and approved within 24 hours.

A failed c7c login is usually caused by an incorrect password or username. Use the password reset option on the login page — a reset link will be sent to your registered mobile number. If your account has been suspended due to a pending KYC review or a responsible gaming lock, contact c7c support at [email protected] for assistance.

No — each player is permitted exactly one c7c account. Creating duplicate accounts is a violation of c7c's Terms and Conditions and will result in all associated accounts being permanently closed and any balances forfeited. If you have forgotten your login details, use the account recovery option rather than registering again.

To permanently close your c7c account, contact the support team at [email protected] with the subject line "Account Closure Request". Before processing the closure, c7c will ensure any remaining account balance is returned to your registered bKash or Nagad number. Note that permanently closed accounts cannot be reopened — if you only need a break, consider using the self-exclusion or cooling-off tool instead.

To deposit via bKash on c7c, log in to your account, go to the Deposit section, and select bKash as your payment method. You will be shown a c7c bKash merchant number and a unique reference code. Open your bKash app, send the exact deposit amount to that number using the reference code, then confirm the transaction on the c7c platform. Deposits are credited within a few minutes.

Nagad deposits on c7c are typically credited to your account balance within 1 to 5 minutes of a successful transaction. Delays beyond 10 minutes are rare but can occur during peak periods on the Nagad network. If your deposit has not appeared after 15 minutes, take a screenshot of your Nagad transaction receipt and send it to c7c support for manual verification.

The minimum deposit on c7c is ৳200 BDT when using bKash, Nagad, or Rocket. This low entry point makes c7c accessible to players across Bangladesh, from Dhaka and Chittagong to Sylhet and Khulna. There is no maximum single-deposit cap, though very large deposits may trigger an additional identity check for security purposes.

The minimum withdrawal amount on c7c is ৳500 BDT. Withdrawals are processed to the same mobile financial service account used for your most recent deposit — bKash, Nagad, or Rocket. You must complete KYC verification before your first withdrawal can be approved. Unverified accounts can deposit and play but cannot withdraw funds.

Most c7c withdrawals to bKash are processed and arrive within 1 to 4 hours of approval. During high-volume periods — especially after major BPL or IPL matches — processing can take up to 12 hours. Withdrawals submitted after midnight Bangladesh Standard Time (UTC+6) may be processed on the following morning. Contact support if your withdrawal exceeds 24 hours without resolution.

c7c does not charge any platform fees on deposits or withdrawals. However, your mobile financial service provider (bKash, Nagad, or Rocket) may apply their standard transaction fees when you send money — these are charged by the MFS provider, not by c7c. Always check your bKash or Nagad transaction details to see any provider-side charges.

No — for security reasons, c7c only processes withdrawals to the mobile number registered on your account and verified during KYC. Sending funds to a different number is not permitted and helps protect against fraud and account takeover. If you need to update your registered number, contact support and be prepared to re-verify your identity.

c7c offers pre-match and live in-play betting on cricket matches including BPL (Bangladesh Premier League), IPL, T20 World Cup, ODI series, and Test matches featuring the Bangladesh Tigers. You can bet on match winners, top batsmen, total runs, wickets, and dozens of other markets. Odds update in real time during live matches. Simply navigate to the Cricket section, select a match, choose your market, and place your wager.

c7c hosts hundreds of slot games from leading studios including Pragmatic Play, NetEnt, Microgaming, and others. The library covers classic 3-reel slots, modern 5-reel video slots, Megaways titles, and jackpot slots with large prize pools. Games are categorised by provider, theme, and volatility, making it easy to find titles that match your playing style and budget.

All games on c7c use certified Random Number Generator (RNG) technology provided by licensed third-party studios such as Pragmatic Play, Evolution Gaming, and NetEnt. These studios are independently audited for fairness by recognised testing laboratories. c7c does not modify game outcomes — results are determined entirely by the game provider's RNG engine, which neither c7c nor the player can influence.

Yes — c7c is fully optimised for mobile browsers on Android and iOS. No app download is required; simply open c7c.onl in your phone's browser and the site adapts to your screen automatically. All games including live casino tables, cricket betting markets, crash games, and slots are fully playable on mobile with touch-friendly controls and fast load times.

RTP varies by individual game title and is set by the game provider, not by c7c. Most slots on the platform carry RTPs between 94% and 97%. The RTP figure represents the theoretical long-run average return across millions of spins — it does not predict what you will win in a single session. Check the information or paytable screen within each game for its specific RTP.

c7c offers a welcome bonus for new players on their first deposit. The bonus is credited automatically to your account once your qualifying deposit clears — no promo code is needed. The bonus amount and percentage match are detailed on the promotions page. Bonus funds are subject to wagering requirements that must be met before withdrawal. Always read the full bonus terms before depositing.

A wagering requirement (also called a rollover requirement) means you must bet a specified multiple of the bonus amount before converting it to withdrawable cash. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place ৳20,000 in total bets using bonus funds before withdrawal is unlocked. Check the specific terms attached to each bonus offer on c7c for the exact rollover figure.

Yes — all c7c bonuses carry an expiry period, typically 7 to 30 days from the date the bonus is credited, depending on the specific promotion. If the wagering requirement is not completed within the expiry window, the bonus and any associated winnings are forfeited. The expiry date for each active bonus is displayed in your account's bonus section.

No — bonus funds on c7c cannot be withdrawn until the associated wagering requirement is fully met. You may withdraw your real-money balance at any time; only the bonus portion is subject to the rollover condition. If you prefer not to meet the wagering requirement, you can forfeit the active bonus from your account bonus section, which will unlock your real-money balance for immediate withdrawal.

Yes — c7c runs regular promotions for existing players including reload bonuses, free-spin offers on new slot releases, enhanced odds on major cricket tournaments like BPL and IPL, and seasonal campaigns tied to events such as Eid and Pohela Boishakh. Promotional offers are posted in the promotions section of your account dashboard. Opt-in to marketing notifications to ensure you never miss a new offer.

c7c uses 256-bit SSL/TLS encryption to protect all data transmitted between your device and our servers, the same standard used by major banks and financial institutions. Passwords are stored as salted cryptographic hashes — never in plain text. Account activity is monitored in real time for signs of unauthorised access. c7c does not share or sell your personal data to third parties outside the scope described in its Privacy Policy.

If you suspect unauthorised access to your c7c account, contact support immediately at [email protected]. The support team can lock your account within minutes to prevent any further activity. Simultaneously, change the password on any email address or mobile number linked to your account. Enable a unique, strong password on your c7c account that you do not use on any other platform.

To activate self-exclusion on c7c, email [email protected] with the subject line "Self-Exclusion Request" and state your preferred exclusion duration — 30 days, 90 days, 6 months, 1 year, or permanent. Your account will be locked within 24 hours and you will be removed from all promotional communications. Self-exclusion cannot be reversed before the chosen period expires, giving you a genuine, enforceable break from gambling.

Deposit limits on c7c can be set to daily, weekly, or monthly caps directly from your account settings. Once a limit is active, it cannot be increased for 48 hours — this cooling-off buffer ensures impulsive decisions cannot immediately override your chosen limit. Reducing a limit takes effect instantly. If you cannot locate the limits section in your account, contact c7c support for guided assistance.

c7c has a dedicated Responsible Gaming page covering all available player protection tools in detail — including deposit limits, session time-outs, reality checks, cooling-off periods, and permanent self-exclusion. The page also includes a self-assessment checklist to help you evaluate whether your gambling habits are within a healthy range. We encourage every player to read it, regardless of their current level of play.