Responsible Gaming at c7c
Gaming should be enjoyable, not a source of stress or hardship. c7c is committed to giving every player in Bangladesh the tools, information, and support they need to stay in control.
🎯 Our Commitment to You
At c7c, we believe that gambling is a form of entertainment — and like all entertainment, it works best when it remains within healthy boundaries. We have built responsible gaming directly into the fabric of the c7c platform so that every player in Bangladesh has immediate access to the controls and guidance they need, without having to search for them.
The reality is that a small number of people can develop problematic gambling habits over time. This does not make them weak or irresponsible — problem gambling is a recognised condition that can affect anyone, regardless of background, income, or experience level. c7c takes this seriously and does not profit from players who are gambling beyond their means or struggling with addiction.
This page explains every responsible gaming feature available on the c7c platform, how to use them, and where to find additional help if you feel that gambling is having a negative impact on your life or the lives of people around you. We encourage every player to read this page fully, even if you feel your gambling is currently under control.
Quick Reminder — What Gambling Is and Is Not
Gambling at c7c is entertainment with a random outcome. It is never a reliable way to earn money, pay bills, or solve financial problems. No strategy, system, or pattern guarantees a win. Every session should be funded only from money you can genuinely afford to lose without impacting your household or personal finances.
🧰 Responsible Gaming Tools
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your c7c account. Once a limit is active, it takes effect immediately and cannot be increased within 48 hours — giving you a genuine cooling-off buffer. Reducing a limit takes effect straight away. You can manage deposit limits from your account settings at any time.
Session Time-Out
Set a maximum session length so that c7c automatically logs you out after a defined period of continuous play. Available in increments of 30 minutes, 1 hour, 2 hours, 4 hours, and 8 hours. A notification is shown five minutes before your session ends so the cut-off never comes as a surprise.
Reality Checks
Enable periodic on-screen reminders that tell you how long you have been playing and how much you have wagered in the current session. Reality checks can be set to appear every 20, 30, or 60 minutes. They are designed to interrupt the natural flow of play and prompt a moment of conscious reflection before you continue.
Self-Exclusion
If you feel you need a complete break from gambling, c7c's self-exclusion tool allows you to block your account for a chosen period: 30 days, 90 days, 6 months, 1 year, or permanently. During self-exclusion, your account is frozen, you cannot deposit or place wagers, and you will be removed from all promotional communications. To activate self-exclusion, contact our support team at [email protected] and your request will be processed within 24 hours.
Cooling-Off Period
Not ready for full self-exclusion but feel you need a short break? The cooling-off feature lets you pause your account for 24 hours, 48 hours, or 7 days. During this window you cannot log in, deposit, or wager. The cooling-off period cannot be reversed once activated — this is intentional, so that a moment of impulse does not override your decision to take a break.
Account Activity History
You can view a full breakdown of your deposit history, withdrawal history, wager-by-wager betting records, and net profit or loss over any given date range directly from your account dashboard. Transparency about your actual spending is one of the most effective responsible gaming tools available — use it regularly.
⚡ Quick Access Tools
🔍 Self-Assessment — Know the Warning Signs
Honest self-reflection is the first step toward maintaining a healthy relationship with gambling. Ask yourself the following questions. If you answer "yes" to two or more, we strongly encourage you to use one of c7c's responsible gaming tools or to contact our support team immediately.
- 1 Do you gamble with money set aside for rent, bills, food, or other essential expenses?
- 2 Do you find it difficult to stop gambling once you have started, even when you planned to play for only a short time?
- 3 Have you tried and failed to reduce or stop gambling on multiple occasions?
- 4 Do you chase losses — placing further bets to try to recover money you have already lost?
- 5 Has gambling caused arguments, stress, or distance in your relationships with family or friends in Dhaka, Chittagong, or elsewhere?
- 6 Do you feel irritable, anxious, or restless when you are not gambling or when you try to cut down?
- 7 Have you borrowed money or sold personal belongings to fund gambling?
- 8 Do you hide your gambling activity from people close to you?
📋 Principles of Healthy Play
Playing responsibly at c7c is not complicated, but it does require honest self-awareness and a commitment to keeping gambling in its proper place as a recreational activity. The following principles are the foundation of a healthy gaming relationship.
Never Chase Losses
Chasing losses is the single most common pathway to problem gambling. If you have reached your session budget for the day, close the app and come back another time. No amount of additional wagering is guaranteed to recover previous losses — the odds do not change because you are on a losing streak.
Set a budget before you start. Decide in advance the exact amount in BDT you are willing to spend in a session and treat that figure as spent the moment you deposit it. Any winnings are a bonus, not a replenishment of the original amount.
Play for enjoyment, not income. c7c offers cricket betting, slots, live casino, and crash games as entertainment products. They are not financial instruments. Players who approach gambling as a second income source are at significantly higher risk of developing harmful habits.
Take regular breaks. Step away from the screen, especially after long sessions. Real-world activity — a walk through Dhaka's parks, time with family, physical exercise — resets your perspective and prevents the tunnel-vision mindset that often accompanies problem gambling.
Do not gamble when emotionally vulnerable. Gambling while stressed, depressed, or anxious is a significant risk factor for problem behaviour. If you have had a difficult day at work or experienced a personal setback, avoid opening c7c until you are in a calmer, more grounded state of mind.
Keep gambling in balance with other activities. Gambling should occupy a small and clearly bounded portion of your leisure time. If you notice that you are turning down social invitations, skipping commitments, or spending increasing amounts of time thinking about your next session, it may be time to use c7c's cooling-off or self-exclusion tools.
🔞 Protecting Minors
c7c operates a strict 21+ only policy. We verify the age and identity of every account holder during the KYC process. Any account found to belong to a person under the age of 21 will be immediately suspended, all funds will be frozen pending review, and the matter will be handled in accordance with applicable regulations.
If you share a device with younger family members in your home — whether in Dhaka, Sylhet, Chittagong, or anywhere else in Bangladesh — we strongly recommend the following steps to prevent underage access:
- Always log out of your c7c account when you finish a session. Do not save login credentials in a shared browser.
- Use a separate device profile or parental control software to restrict access to gambling websites on shared devices.
- Never share your c7c username, password, or bKash/Nagad details with anyone, including family members.
- If you suspect a minor has accessed your account, contact c7c support immediately at [email protected] so we can review account activity and apply additional protections.
🤝 Get Help — You Are Not Alone
Reaching out for help is a sign of strength. If gambling has become a problem for you or someone you care about, the c7c support team is available around the clock and will treat your enquiry with complete confidentiality and without judgment.
c7c Responsible Gaming Support
Our dedicated responsible gaming support team is available 24/7, Bangladesh Standard Time (UTC+6). Contact us by email to activate self-exclusion, set account limits, request a cooling-off period, or simply talk through concerns about your gambling habits. All communications are strictly confidential.
Email (plain text — not a clickable link):
Play Smart, Play Safe
Responsible gaming and great entertainment go hand in hand. Log in to your c7c account to review your limits, explore our game library, or visit our FAQ for answers to common questions about safe play.
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